Refund policy
Need to make a return of an item you've purchased from Empoura? Here's all you need to know and do:
1) Ensure any unsuitable items are in line with the below Returns Policy requirements.
2) Send any unsuitable items back to the below returns address within the below timescales, enclosing a note with your name, order number and returns request (e.g. refund or size exchange).
RETURNS POLICY
Lingerie: Empoura offers a refund or exchange on lingerie and swimwear items if you are not perfectly happy. Returns must meet the below requirements. Unfortunately, we cannot accept any returns which don't meet the below requirements:
- All items returned must be unworn and in perfect condition, without marks, makeup, fake tan, glitter, lotions.
- Ensure that briefs/thongs are tried on over your own underwear.
- Any seals attached to the product or packaging must remain unbroken or damaged.
- The items must be in a brand new, re-saleable condition (as above with all labels and packaging/boxes intact).
| Hosiery & Bodystockings | For hygiene reasons, we are unfortunately unable to accept returns of opened hosiery items (Stockings, Hold Ups, Tights, Socks) or bodystockings unless they are faulty. |
| Nipple Covers | For hygiene reasons, we are unfortunately unable to accept returns of any opened nipple covers/pasties or self adhesive bras unless they are faulty. |
| Men's Underwear | For hygiene reasons, we are unfortunately unable to accept returns of any opened men's underwear. |
Gift cards and boxes are non-returnable & cannot be refunded.
RETURNS ADDRESS
|
Empoura Returns (NK Retail) Unit 10 Waterhouse Business Centre 2 Cromar Way Chelmsford Essex CM1 2QE UNITED KINGDOM |
INTERNATIONAL RETURNS: If you are sending a return to us from outside of the United Kingdom, please ensure you complete any relevant customs documents to show the parcel contains 'RETURNED GOODS'.
RETURNS TIMESCALES
| 30 Days | Unsuitable items can be returned within 30 days of the day you receive your goods.UK orders: Items can also be returned for a size exchange. |
NOTES
- Please remember to obtain a proof of postage receipt from the Post Office/Courier.
- Customers are responsible for returns postage costs. Unfortunately we don't currently offer Free Returns.
- We endeavour to process returns as quickly as possible once they have been received, however, please allow up to 14 days for a return or exchange to be processed.
Faulty or Incorrect Products
If on the off-chance you have received a faulty or incorrect product, please email us with your order number and further details, so we can rectify this for you.
If applicable, any faulty products must be returned within 30 days of purchase.